Privacy Policy

Who we are

Fortvita Biologics (USA), Inc. and its affiliated companies (hereinafter referred to as “Fortvita” or “we”) are committed to protect and respect your privacy. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

(1) Personal information directly provided by you

The services we provide require you to provide certain personal information directly to us. For instance:

Registering an account ID, subscribing for an event or contacting us where you would provide personal information such as name, contact details, profession, and country/region, etc.
You may use the contact information listed on our websites to report an adverse event and provide us certain personal information such as name, contact details, medicine taking history, health condition, symptoms of adverse event, etc.

We may ask you to provide personal information under other circumstances, such as when you register to receive our newsletter, or participate in promotional or marketing activities organised by us or our business partners. The information you provide helps us design and improve the products and services. We may match your personal information with third-party information to better understand your needs.

(2) Service usage information

In addition to the information you provide, we may also collect information about your use of our services through software on your device and other means. We may collect:

Device information — such as device identification number (IMEI number, etc.), region and language settings, device hardware information and status, usage habits, IP address, Mac address, operating system version, and settings of the device used to access our services.
Log information — such as when and how long the service is used, search terms entered through the service.
Location information — such as the GPS signal of the device or information about WiFi access points and cell towers nearby, device location ID, network service provider ID. You can modify the location settings of your device from the device settings to change the location information provided to us.

We may also collect other information about your use of our services — such as how you interact with the content provided through our services.

(3) Obtaining information from a Third Party

To the extent permitted by law, we may obtain your personal information from public or commercial sources and may combine that with other personal information we collected or will collect.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. Our channels for collecting personal information include: (1) you provide your information to us directly, (2) we obtain certain information about how you interact with our services or website, and/or (3) we obtain certain information about you from third parties. The information we collect depends on the environment in which you interact with Fortvita, the choices you make, such as your privacy settings and the products and services you use and/or request.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, fill out a form, sign up for our newsletter, respond to a survey or marketing communication, visit the website, or use certain other site features in the following ways:

To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To ask for ratings and reviews of services or products.
To follow up with you after correspondence (live chat, email or phone inquiries).

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How We Respond to Do Not Track Signals

We do not respond to do not track signals.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the address listed in this Privacy Policy.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

How Your Personal Information Is Transferred Globally

We provide products and services through resources and servers around the world. This means, in compliance with applicable laws, your personal data might be transferred to or accessed from jurisdictions outside of the jurisdiction where you use our products or services.

Changes to Our Privacy Policy

Fortvita reserves the right to modify this Privacy Policy from time to time.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Fortvita Biologics

319 N Bernardo Avenue,

Mountain View, CA 94043

pr@fortvitabio.com